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About Frost Lab USA

Frost Lab USA is an online shop for hemp wellness products: gummies, oils and capsules, made for adults in the United States.

Our goal is simple: make plant-based wellness products easy to understand and easy to trust. That means clear labels, honest descriptions, and lab reports you can read before you buy.

What we stand for

Company details
Frost Lab USA
287 Sunset Boulevard, Los Angeles, CA 90026, United States

Lab testing and quality

Our products are tested by an independent laboratory, ACS Laboratory. The results are written in a lab report, also called a Certificate of Analysis (COA). Each report shows the batch number, the test date and the detailed results.

How to read a lab report

Lab reports are available on request: email us with your batch number. If a batch number does not match, contact us and we will help right away.

Shipping

Where we ship

We ship within the United States, except to states where these products are restricted. If we cannot ship to your address, checkout tells you before you pay.

Damaged or lost packages

Tell us within 7 days of the delivery date and we will replace or refund your order. See Returns.

Returns and refunds

How to return

Email us with your order number. We reply with the return address. Refunds are sent by bank transfer within 7 business days after we receive the item. Original shipping fees are refunded only if the error was ours.

How to pay

We accept payment by bank transfer. Here is how it works:

  1. Place your order on the site. You receive an order number, like FL-XXXXXXXX.
  2. Within 24 hours, we email you the exact amount and the bank transfer instructions.
  3. Send the transfer and write your order number in the reference.
  4. When the money arrives, we confirm by email and ship your order.
Stay safe. We only send payment instructions from frostlabusa@gmail.com. We never ask for card numbers, passwords or verification codes by email, chat or phone. If a message looks different, contact us through the links on the Contact page before paying.

Transfers can take 1 to 3 business days. Orders not paid within 5 days are cancelled automatically.

Frequently asked questions

Who can buy from Frost Lab USA?

Only adults aged 21 and over. See our 21+ policy.

Can I see the lab results?

Yes. Lab reports are available on request, and linked on product pages when available. See Lab testing.

Will these products show up on a drug test?

Hemp products can contain trace amounts of THC, and even small amounts may affect some drug tests. If you are tested at work or for sport, check with your employer or organization first.

Is it safe to take with medication?

Ask your doctor first, especially if you take prescription medication, are pregnant or nursing, or have a medical condition.

When will my order arrive?

See Shipping. You get a tracking number once your order ships.

Can I change or cancel my order?

Yes, before it ships. Contact us as soon as possible with your order number.

How do I reach you?

See Contact.

Contact us

Questions about an order, a product or a lab report? We are happy to help.

Email: contact
WhatsApp:
Telegram: Message us

Hours: Open 24 hours, 7 days a week • We reply within 24 hours.
Business address: 287 Sunset Boulevard, Los Angeles, CA 90026, United States

Terms of Service

Last updated: November 6, 2026

1. Who can use this site

You must be at least 21 years old. By placing an order you confirm that you are 21 or older and that you may legally buy and receive these products where you live.

2. Products and information

We describe our products as accurately as we can. Product information is not medical advice. We do not claim that our products diagnose, treat, cure or prevent any disease.

3. Orders and prices

Prices are in US dollars. We may cancel or refuse an order, for example if an item is out of stock, a price is wrong, your age cannot be confirmed or we cannot ship to your state. If we cancel a paid order, we refund you in full.

4. Payment

Orders are paid by bank transfer, as described in How to pay. We ship after we receive payment.

5. Shipping and returns

Our shipping and returns policies are part of these Terms.

6. Your responsibility

Check the laws of your state before ordering. Use products as directed on the label and keep them away from children and pets.

7. Limitation of liability

To the extent permitted by law, Frost Lab USA is not liable for indirect or consequential damages. Our total liability for any order is limited to the amount you paid for it.

8. Intellectual property

The Frost Lab USA name, logo, texts and images belong to us and may not be copied without permission.

9. Governing law

These Terms are governed by the laws of the State of California.

10. Changes

We may update these Terms. The date above shows the latest version.

Privacy Policy

Last updated: November 6, 2026

What we collect

When you order, we collect your name, email, phone number, delivery address and order details. We also record that you confirmed you are 21 or older.

Why we use it

To process and ship your order, send payment instructions and order updates, answer your questions, and meet legal obligations.

Who we share it with

Only with the services needed to run your order: shipping carriers, our email provider and our hosting provider. We do not sell your personal information.

Cookies and browser storage

Your browser keeps your cart and your age confirmation on your device. We do not use analytics or advertising trackers.

How long we keep it

As long as needed for your order and for tax and legal records, then we delete it.

Your rights

You can ask to see, correct or delete your personal information. California residents have additional rights under the CCPA. Contact us using the details on the Contact page.

Security

We take reasonable steps to protect your information. We never ask for card numbers or passwords by email.

21+ policy

Frost Lab USA sells only to adults aged 21 and over.

Legal disclaimer

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

The information on this site is for general purposes and is not medical advice. Talk to your doctor before using hemp products, especially if you are pregnant, nursing, taking medication or have a medical condition.

Laws about hemp products differ by state and can change. It is your responsibility to check the laws where you live before ordering.